Frequently asked questions
Quick answers about crypto invoices, fees, and payouts. For account-specific issues, contact support from the app.
How does a crypto invoice work from start to finish?+
You create an invoice in the dashboard, pick a cryptocurrency, and share the payment link with your client. They pay to a unique address provided by our payment partner. When the payment is confirmed on-chain, we record it and send your payout to the wallet you configured (subject to the platform fee after your free transactions).
What fees do you charge?+
Your first three paid transactions are free of our platform fee. After that, a transparent platform fee is added to what the payer sends — you always see totals before the invoice goes out. Network and provider fees may also apply depending on the asset.
Which cryptocurrencies are supported?+
You can invoice in widely used assets such as USDT (multiple networks), USDC, BTC, ETH, BNB, and others offered by our payment provider. The exact list can depend on network minimums and provider availability.
Do I need a bank account or heavy KYC?+
You don’t need a bank account to receive crypto — you need a wallet address. Onboarding is designed to be low-friction; follow any steps shown in the app and comply with laws that apply to you.
How long until I receive funds after my client pays?+
Confirmation time depends on the blockchain (for example, USDT on TRON is often minutes; Bitcoin can take longer). After the payment is marked complete, we initiate your payout. Status appears in your dashboard, and we can notify you by WhatsApp or email when configured.
Where is the money held? Is Wombat Pay custodial?+
Payments are processed through our payment infrastructure partner, including custody and settlement rules they define. You choose the wallet that receives your payout after the invoice is paid. We don’t replace your own tax or legal advice.
Who is Wombat Pay for? Which countries?+
Freelancers, digital nomads, agencies, and small businesses that want to invoice and get paid in crypto — with a focus on Latin America and the United States. You are responsible for taxes and regulatory compliance in your jurisdiction.